The warranty of the Quirumed product /products sold by Butter Up (cognoo ltd) is provided and established by virtue of the regulations contained in the legislation in force, in particular, in the aforementioned Royal Decree 1/2007, article 114 et seq., a legal framework that aims to provide the consumer with different options for requiring remediation when the goods purchased are not in conformity with the contract, giving him or her the option of requiring repair or replacement of the goods, unless one of these is impossible or disproportionate. Where repair or replacement is not possible or would be disproportionate, the client may demand a reduction in the price or termination of the contract.
In case of non-conformity of the product, a period of one (1) year, valid from the date of the delivery of the product, can the buyer access their rights. However, only within six months of delivery will it be presumed that the lack of conformity already existed at the time of delivery, and it will be for the buyer to prove that the goods were not in conformity, in accordance with article 114 et seq. of the Royal Decree 1/2007. The consumer must inform Butter Up (Cognoo ltd) of the lack of conformity within two (2) months of becoming aware of it.
After the first 6 months from the date of invoice, the equipment for repair must be sent at the client's expense. Butter Up (Cognoo ltd) reserves the right to check that the defect has been caused by manufacturing failure or misuse. If the product is under warranty, Butter Up (Cognoo ltd) shall pay the client the postage paid and the return to the client shall be the responsibility of Butter Up (Cognoo ltd). If the product is not under warranty, the client shall have to collect the product at his or her own expense. Consumable parts such as batteries, hydraulics, motors, cables, batteries, light bulbs, fuses etc. are not covered by the warranty along with other types of accessories.
During the period of repair or revision, the company will not replace the product and will not imply any compensation.
Butter Up (Cognoo ltd) reserves the right to request an official technical service of the trademark, a verification of the source of the problem. In the event of a defect caused by misuse, the repair will be chargeable.
To make use of the warranty, it is necessary to notify our customer service department, do this by emailing your order number and WARRANTY in the email header to email@example.com and we will send you a form to fill within 24 hours. For any goods that have not been previously authorised for exchange, return or repair will not be accepted in our warehouses.
The warranty is only valid to the holder (contractual party) who appears on the invoice and only the holder can demand it.
The warranty will lose its value:
- In case of misuse due to failure to follow the product instruction manual.
- If any of the information on the purchase receipt or the proof of purchase is modified, altered or replaced.
- If the device itself is tampered with or repaired without the knowledge of our Aftersales Department.
- In case of power surges or connection to an unsuitable voltage.
For an extended warranty, please consult firstname.lastname@example.org