Email: Info@butterup.co Tel: 0333 335 5369 Instagram: @butterup.co

Quirumed Frequently Asked Questions

  • If all the products of the order are in stock upon receipt of payment:

    • United Kingdom: 4-5 days

    • Ireland: 4-5 days

    • Other destinations: consult

    • Important: Deliveries times don’t include weekends or holidays

     

Delivery costs are automatically calculated when at checkout and depend on the volume, weight and shipping area of the order.

 

Payment methods are listed on the bottom of our website (scroll down).The fastest and safest payment methods that guarantee that your order will be processed immediately are credit / debit card or PayPal.

 

Can i pay over the phone? 

Yes, just give us a call on 0333 335 5369 or send us an email on info@butterup.co with your number and we will give you a call back in working hours

 

We do not accept this as a method of payment. All the payment methods we offer are payment in advance.

 

Currently we do not have a financing service available. However, we do recommend that you discuss this option with your bank or other type of similar financial entities who specialise in financing. In many cases they can provide immediate financing for their customers.

 

You have 14 calendar days, from the day the delivery is made, to make the return or part return of your purchase. Once this period has expired, returns will not be accepted. 

To make a return, email info@butterup.co with your order number and return reason and we will provide you with a form to fill out and next steps.

     

    We summarise below the most frequent queries about warranty:

    • We offer a 1 year Warranty on all Quirumed products from the point that the delivery is made.

    • Within the first 6 months, if product repair is necessary, Quirumed will collect the product and bring it to the facilities for technical service to review. If it's after the first 6 months, we will give you instructions to send the product to Quirumed and have it reviewed by the Technical Service. We will then have it sent back to you once the item has been repaired.

    • Consumable parts such as cables, batteries, light bulbs, fuses, accessories. etc., do not enter into warranty.

    • In case of a defect caused by misuse, the repair and delivery will be charged to the customer.

    • To activate the warranty, please email info@butterup.co with your order number and issue and our customer service team will get back to you within 24 hours. 

     

    You will receive an email confirmation of your purchase as soon as you have made payment and we will follow up with relevant tracking information once the product has been dispatched. Our customer service team can also keep you updated if you wish at info@butterup.co

     

    We will send you a tracking number from the chosen shipping provider so you can keep track of your order with them. You will be provided with an exact date you will receive your order.

     

    If you have already paid for your order, you can only modify orders that have not already been sent. In this case, please notify us of the change or cancellation you would like to do as soon as possible via any of our channels in the contact section. If the order has not yet been sent, we will make the requested changes whenever possible.

     

    We work with different transport agencies, so the fastest and easiest way to modify delivery information is to contact them directly, you will be provided with the carrier details and tracking code after purchase. If the item has not yet been sent and you haven't received your tracking code, email us ASAP at info@butterup.co

     

    The first and most important thing before accepting the order from the transport agency, is to check the condition of the packaging. If the package is damaged there are two options:

    • You can refuse it on delivery.

    • You can accept the delivery whilst indicating on the delivery note "Damaged package" and then immediately check the product inside to see if there is damage to the product as well.

    In both cases you must contact us within a maximum period of 24 hours to inform us about the damage, email info@butterup.co and we will provide you with a form to fill out. 

    Butter Up will not be responsible for any reports of damage during transport if the customer does not state on the delivery note of the transport company that the package arrived damaged or NOT IN PERFECT CONDITION. If the buyer accepts the damaged package without indicating anything on the delivery note and does not inform us about the damage within 24 hours of the delivery being made, then it won´t be possible for us to re-emburse or offer compensation for the cost of the damage to the product and the customer won´t have the right to make a claim against Butter Up.

     

    First of all, consult the manual of the equipment as many doubts can be solved by consulting the technical information on how to use the product.

    If after consulting the manual the problem persists, you must open an incident and give our customer service team some information so we can help you out. Opening an incident is very easy, you just have to follow these steps:

    Send an email to info@butterup.co with your order number and the word INCIDENT in the title. We will respond within 24 hours with a form to fill and next steps.

       

      In both cases you have to open an incident so that our customer service team can pass you all the information and how to proceed. Opening an incident is very easy, you just have to follow these steps:

      Send an email to info@butterup.co with your order number and the word INCIDENT in the title. We will respond within 24 hours with a form to fill and next steps.

      You will receive by e-mail the instructions on how to make the change or return.

      Remember that you have a period of 14 calendar days, from when the delivery is made, to make the return of part or all of your purchase. Once this period has expired, returns will not be accepted.

       

       

      Remember that the most important thing when receiving the package is to check for any sign of damage. If there is, then you have two options:

      • You can refuse to accept the package from the transport agency

      • You can accept the delivery whilst indicating on the delivery note "Damaged package" and then immediately check inside the package to see if there is damage to the product as well. If there is then you need to contact us immediately within a 24 hours period.

      In order for the customer service team to have all the information in order to process the incident, you will need to open up an incident using the following steps: 

      Send an email to info@butterup.co with your order number and the word INCIDENT in the title.

      In order for your incident to be resolved as soon as possible, attach as much information and visual documentation such as (photos / videos > 7 MB ) as possible. We will respond within 24 hours with a form to fill and next steps. The customer service team will then answer you by e-mail with instructions on how to proceed in order find a resolution.

      Butter Up will not take responsibility for any reports of damage during transport if the User / Buyer does not follow any of the two actions stated above. (refusal or highlighting damage in the delivery note).